FREQUENTLY ASKED QUESTION

( Factory and Supplier ) 

Delivery Time

We are shipping Coconut Shell Charcoal briquettes from the port of Semarang (Tanjung Emas, ID SRG) or Tanjung Priuk Indonesia. Tracking containers from the charcoal factory to port takes 12-18 hours.

Estimated transit time of container from Semarang (ID SRG) to ports:

Port Klang (MYPKG) 3-5 days
Jeddah (SAJED) 22-32 days
Port Said (EGPSD/E) 19-23 days
Barcelona (ESBCN) 25-30 days
Rotterdam (NLRTM) 25-30 days
Hamburg (Deham) 24-29 days
Antwerpen (BEANER) 25-30 days
Gdynia (PLGDY) 40-45 days
St. Petersburg (RULED) 40-45 days
Novorossiysk (RUNVS) 30-45 days
Los Angeles (USLAX) 30-36 days
New York (USNYC) 34-41 days
Melbourne (AUMEB) 18-25 days

Keep in mind, that transit time and departure date is depending on the shipping line and can be different from shipment to shipment.

We sell our Coconut Shell Charcoal briquettes on a FOB or CIF basis, we are happy to help you to recommend a good shipping line. Transshipment of containers is usually done via Singapore or Port Klang, Malaysia.

Coconut Shell Charcoal briquettes production time is 14 days to fill in 20” feet container.

Payment Terms

All payments should be made via TT (Telegraph transfer) bank transfer to our company account in Indonesia. We use :

BANK CENTRAL ASIA / BCA

Account Number: 5215 2098 20

Swift Code : CENAIDJA

PT NUSANTARA SEJATI LANCAR JAYA

 

We do not accept L/C for the volume of fewer than 10 containers of Coconut Shell Charcoal briquettes. LC, SM, Union, Bitcoin, and others not bankable payments are not accepted. Payment should be done in USD, free from issued bank charges.

Payment terms are 50% down payment. After receiving this payment we start production of Coconut Shell Charcoal briquettes, printing inner boxes. To load 1×20” feet container we need 3 working days. After the production process is done we are packing Coconut Shell Charcoal briquettes cubes into inner boxes and then to master boxes. Labeling boxes according to your requirements. Staffing container with Coconut Shell Charcoal briquettes boxes takes 2-3 hours.

After container with Coconut Shell Charcoal briquettes is shipped we prepare shipping documents: Bill of Lading, Certificate of origin, invoice, packing list. It takes 3-5 days to prepare all the documents. Right after that, we send you a photocopy of B/L and COO. Now is your turn to transfer us the rest 50% of payment. After we receive payment we send you original documents via DHL or just a telex release.

Quality Control

We pay a lot of attention to produce Coconut Shell Charcoal briquettes according to your specifications. Every production batch is tested separately. To test Coconut Shell Charcoal briquettes cubes we use independent laboratory. It is an independent laboratory that tests our products on ash content, moisture, volatile matter, and other important parameters.

We are happy to see your staff in our Coconut Shell Charcoal briquettes factory in Indonesia. You can come at any time to monitor the production process and stuffing of the container. Please come to our factory to check the quality or you hire an independent surveyor who will do it for you.

OEM or Production Under Your Brand

Yes, we do OEM production and produce Coconut Shell Charcoal briquettes under your brand & design. All our Coconut Shell Charcoal briquettes is produced under our customer's brands. Send us your design of packing and we will print it for you.

We do not do the design ourselves. Our main focus and specialization are to produce Coconut Shell Charcoal briquettes for hookah and shisha. We are not designers, we are the manufacturer. Our primary focus is to make good Coconut Shell Charcoal briquettes for wholesale and bulk buyers with specific parameters.

Size of 1 kg coconut Coconut Shell Charcoal briquettes pack is 4 pcs x 3 pcs x 6 pcs. Each piece is 25 mm long. The total size of the 1 kg package is 100 mm x 75 mm x 150 mm. Design your package accordingly with these sizes.

Please pay your attention, that our price includes printing the inner box with standard design on 230 gr carton paper in full color. If you need a different paper or laminating, emboss – contact us to recalculate the cost of printing.

How To Order

To order bulk Coconut Shell Charcoal briquettes for hookah & shisha – choose Coconut Shell Charcoal briquettes specification. We produce Coconut Shell Charcoal briquettes in Super Premium, Premium, and Economy types. The main difference between these types is in Ash content, moisture, volatile matter, and drop test. Besides, we can produce Coconut Shell Charcoal briquettes according to your specifications.

Then contact us via Whatsapp +62 812-1070-5812 or email us to info@kelapaindo.com. We will confirm Coconut Shell Charcoal briquettes production dates, availability and issue your invoice. You are welcome to visit our Coconut Shell Charcoal briquettes factory to see and test Coconut Shell Charcoal briquettes by yourself.

Production of Coconut Shell Charcoal briquettes takes 14 days to fill in a 20ft container. Please confirm the schedule first, as we are serving other clients too.

Can I Visit Your Factory?

Yes, please come and visit our Coconut Shell Charcoal briquettes factory in Semarang & Bogor, Indonesia. Let us know the date and time of your arrival and we will pick up you at the airport in Semarang.

Most of our first-time wholesale buyers come and visit our factory for the first time buy. You need to see the production process, our staff, packing and stuffing of container.

Guarantee

We are doing our best to produce Coconut Shell Charcoal briquettes based on your specification and request. We care about our customers.

Please contact us via email: info@kelapaindo.com or +62 812-1070-5812 (WhatsApp).